Frequently Asked Questions (FAQs)

Discover more about União Box and our Portuguese products

What is União Box?

União Box is an ecommerce store specializing in curated boxes of Portuguese products based on various themes. Our aim is to bring the essence of Portugal right to your doorstep, no matter where you are in the world.

What types of boxes do you offer?

We offer a variety of boxes tailored to different preferences and needs. Our boxes include Portuguese groceries, snacks, drinks and sweets. We also sell cork accessories such as handbags, wallets, etc.

Can I place custom orders?

Yes, we do accept custom orders. Feel free to reach out to us with your preferences or specific items, and we’ll do our best to create a personalized box and offer you our best quote. 

Do you ship internationally?

Yes, we ship our boxes to Europe and worldwide. We ensure reliable and timely delivery to your desired location.

How long does it take to receive my order?

We typically ship within 3 to 5 business days after your order is placed. For European countries, delivery timeframes range from 3 to 10 business days. International orders can take between 15 to 35 business days for delivery. Please note that these timeframes are estimated and may vary due to factors beyond our control.

Can I track my shipment?

Absolutely! Once your order is processed and shipped, we will provide you with a tracking number. You can use this number to track your shipment and stay updated on its progress.

You can track your order using the tracking number on the website

What are the shipping costs?

Shipping costs for European countries are already included in the box price. For up to 1 KG, the shipping cost is 12.50 EUR, and for 2 KG, it’s 18.50 EUR.

International orders have an additional shipping cost. For a 1 KG box, the shipping cost is 8.00 EUR, and for a 2 KG box, it’s 10.00 EUR.

How can I contact customer support?

We value our customers’ satisfaction and provide excellent customer support. You can reach us through our contact page on the website or by emailing us at We will respond to your inquiries promptly.


Can I return my order?

Unfortunately, orders cannot be returned. We provide refunds only in cases where there was an error on our part or if the box arrived significantly damaged.

What is your refund policy?

We provide refunds only in cases where there was an error on our part or if the box arrived significantly damaged.

We can offer a partial refund if you provide proof that the items were damaged or not fit for consumption. Please reach out to us with the necessary documentation.

We do not refund shipping costs, whether standard or international. Refunds are provided solely for the items included in the box.

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